Ordered the wrong size, color, or model? Entered the wrong address? Although we cannot guarantee that your order has not yet been processed, please contact us as soon as possible via the live chat on our website or on WhatsApp +31 6 42 80 70 54, and we'll try our best to help.

Certainly! During checkout, you can select the 'Pickup in store' option to pick up your order in Benschop (near Utrecht).

You will receive an email when your order is ready for collection. Our store hours are 9 AM - 4 PM Monday to Friday, and 10 AM - 4 PM on Saturdays.

Address: Dorp 184, 3405 BJ Benschop

Prefer to shop in-store? Check out our retail outlets.

Looking for a gift that makes an impression? 

Our gift card is beautifully packaged and sent by post. The card arrives in a luxurious envelope, perfect for gifting with style and a touch of Dutchies' signature charm.

You can also choose a Dutchies digital gift card! Available in various amounts, it allows the recipient to select their favorite item from our collection. After purchase, you'll receive a unique voucher code via email within 15 minutes, ready to share with someone special.

Depending on which country you live in, we accept payments through iDEAL, Paypal and Credit Card.

Once you have entered your details when completing your order, the payment options which are available in your country will be shown.

Shipping within the Netherlands: € 3,99

Shipping to Belgium and Germany: € 4,99

International shipping costs are calculated at checkout and depend on the weight of your order.

Orders within the Netherlands, Belgium and Germany over € 70,- qualify for free shipping.
International orders over € 100,- qualify for free shipping.

All products are in stock and shipped from our warehouse in The Netherlands. Depending on the destination, delivery is 2-5 business days, but can take longer for orders outside the EU.

Enjoy fast delivery! All orders placed on working days before 8pm will be shipped the same day.

We work with several reliable couriers such as DHL, DHL Warenpost, BPost, Evri and Colis Privé. When completing your order, you will see which courier delivers your package.

As soon as your order is shipped, you will receive an e-mail with a track & trace code. This allows you to easily follow the status of your parcel.

As soon as your order is received by the courier, you will receive an email with the link to track your Dutchies. This allows you to easily follow the status of your parcel.

Wrong colour or model, or rather a different length telephone chain? No problem! You can easily exchange the product via our return page: Returnless.

Please note: our exchange policy is only relevant to orders placed within the EU. Orders placed from outside of the EU cannot be exchanged, but can be returned.

The return costs are at your own expense, but the replacement item will be sent to you free of charge. You have 30 days to register your exchange.

Return instructions:

1. Register your exchange via our online return form by entering your order number and email address.
2. Select the product(s) you would like to exchange and state as clearly as possible which product(s) you would like to receive.
3. Select your return method and complete your return request.
4. Print the return form and shipping label, and you are ready to send it back!
5. As soon as your return has been received and processed, the new item will be sent to you. You will automatically receive a confirmation of this with a track&trace code.

Important:

• Please return the product with all included accessories and - if reasonably possible - in its original state and packaging.
• Always keep the shipping receipt until the return has been fully processed.  

For more information, see our return policy.

If you have a question about your exchange or return, you can always send us a WhatsApp message at +31 6 42 80 70 54 or email us via hello@dutchies.com.

We hope that you are completely happy with your new Dutchies. If not, you have 30 days to register your return. The return costs are at your own expense.

Return instructions:

1. Register your return via our online return form by entering your order number and email address.
2. Select the product(s) you want to return and choose the return reason. In some cases, a photo is required.
3. Select your return method and finalise your return request.
4. Print the return form and shipping label, and you're ready to send it back!

Important:

• Return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging.
• Always keep the proof of shipment until the return has been fully processed.
• As soon as your return has been received, we will refund the purchase amount to your account within 3-5 business days.

For more information, see our return policy.

If you have a question about your exchange or return, you can always send us a WhatsApp message at +31 6 42 80 70 54 or email us via hello@dutchies.com.

Returns are processed within 5 working days of receipt.

In case of an exchange, you will automatically receive a confirmation with a tracking link once the new item has been shipped.

In case of a return, you will receive the refund within 3-5 business days.
Please note: You will receive the refund via the payment method you have used to place the order.

If you have personalised a Dutch Bandolier with your choice of letter(s)/charm(s), you are not able to return it unless it was received in a damaged condition.

If you have ordered a Dutch Bandolier without letters/charms, it can be returned in accordance with our return policy.

All our Dutchies cases are available for both iPhone and Samsung phones. For both brands, we have a large selection of various phone models available.

See the products available for your phone type:

Dutchies iPhone cases
Dutchies Samsung cases

Is your phone type not listed?
This means that we unfortunately do not have any cases available for your phone model. Each case is custom made for the type of phone it is suitable for. Unfortunately, there are so many different phone brands and models that we have not been able to include them all in the collection. We have chosen the most common models.

However, the collection is constantly expanding, so keep an eye on the site or sign up for the newsletter to get the latest updates on new releases!

Yes, unless otherwise indicated, all products are finished with genuine and high-quality pebble leather. This ensures that the straps and cases not only look beautiful but also last a long time.

For certain telephone models, we have special MagSafe cases that allows you to wirelessly charge your phone.

In general, you cannot wirelessly charge your phone with our normal cases, as they do not have built-in MagSafe due to the card holder blocking it.

The phone charms (also known as hand straps) are 32 centimeters in length, providing a comfortable and secure way to carry your phone. Not only are these phone charms practical for everyday use, but they also make for a stylish and trendy accessory for your phone. They add a fun, personalized touch while keeping your phone easily accessible at all times.

The crossbody straps are adjustable in length, ranging from 80 centimeters to a maximum of 130 centimeters. This adjustable feature ensures a perfect fit for everyone, whether you're tall, short, or have any body type. These straps are designed to offer maximum comfort and versatility.

Additionally, the crossbody chains are available in three sizes: 115, 130, and 145 centimeters. This variety allows you to choose the perfect length to suit your style and needs, ensuring both fashion and function in one accessory.

You can clean the straps gently in a hand wash. We do not recommend washing the straps in the washing machine.

We always aim for the highest quality, using the best materials and real leather in everything we make. We're constantly working to improve our materials and products.

Unfortunately, we cannot avoid that after intensive and daily use, the rings or leather may slightly discolor.

Therefore, we advise to use the case with care and protect it against scratches from other surfaces. We also advise that you wear your phone with the case facing outwards, to prevent it rubbing against your pants, and thereby damaging the protective layer.

Yes! In Benschop (near Utrecht), we have a small shop at our warehouse/offices, and we would love to meet you in person! Our store hours are 9 AM - 4 PM Monday to Friday, and 10 AM - 4 PM on Saturdays.

Address: Dorp 184, 3405 BJ, Benschop

It is our dream to one day also have a Dutchies shop in Amsterdam, Rotterdam or Paris... But unfortunately, not yet!

We also do have several retail outlets in the Netherlands.

We have a small shop at our warehouse/offices. In Benschop (near Utrecht), and we would love to assist you in person! Our store hours are 9 AM - 4 PM Monday to Friday, and 10 AM - 4 PM on Saturdays.

Address: Dorp 184, 3405 BJ, Benschop

We also have a number of telecom shops in the Netherlands where Dutchies are available, you can find our points of sale on this page.

Would you like to include the Dutchies collection in the product range of your store? If so, feel free to get in touch with us at retail@dutchies.com, and we'll be happy to discuss the possibilities with you!

Yes! We always strive for the highest quality and consciously chose high-quality materials and genuine leather when developing Dutchies. Therefore, we offer 3 months full warranty on all our products.

Note:

• The warranty starts on the day of purchase
• Normal signs of use are not covered by the warranty.

That depends on the policy of the store in question. We therefore recommend that you contact the store where you purchased the item, as they are the party that can grant you a warranty.

They are also available to help you with any complaints. 

Do you have a question, comment or something else you would like to discuss with us? Then send us a message via WhatsApp: +31 6 42 80 70 54.

Do you have a complaint? Send us an email with your order number, a description of the issue, and a photo illustrating the issue. Our email address: hello@dutchies.com.

Damaged or defective item received? Item missing? We are happy to resolve it with and for you!

Send us an email or a WhatsApp message with your order number, a description of the issue, and a photo illustrating the issue. Our email address: hello@dutchies.com. Our WhatsApp number: +31 6 42 80 70 54.

On weekdays we always try our best to respond within 24 hours. Weekends may take a little longer for us to respond.

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