Ordered the wrong size, color, or model? Entered the wrong address? Although we cannot guarantee that your order has not yet been processed, please contact us as soon as possible via the live chat on our website or on WhatsApp +31 6 42 80 70 54, and we'll try our best to help.

Certainly! During checkout, you can select the 'Pickup in store' option to pick up your order in Benschop (near Utrecht).

You will receive an email when your order is ready for collection. Our store hours are 9 AM - 4 PM Monday to Friday, and 10 AM - 4 PM on Saturdays.

Address: Dorp 184, 3405 BJ Benschop

Prefer to shop in-store? Check out our retail outlets.

Looking for a gift that makes an impression? 

Our gift card is beautifully packaged and sent by post. The card arrives in a luxurious envelope, perfect for gifting with style and a touch of Dutchies' signature charm.

You can also choose a Dutchies digital gift card! Available in various amounts, it allows the recipient to select their favorite item from our collection.
After purchase, you'll receive a unique voucher code via email within 15 minutes, ready to share with someone special!

Depending on which country you live in, we accept payments through iDEAL, Paypal and Credit Card. And of course, you can use your Dutchies Gift Card too!

Once you have entered your details when completing your order, the payment options which are available in your country will be shown.

Did you receive a Dutchies Gift Card as a gift, or treat yourself to one? Lucky you! Using your gift card is super easy and makes shopping even more fun.

Once you’ve found your favorite items, simply add them to your shopping cart. When you’re ready to check out, enter your details and choose your shipping method.

Now for the fun part: on the payment page, you’ll see a field where you can enter your gift card code. Type in the code and click ‘Apply’. The balance on your Dutchies Gift Card will be instantly deducted from your total. Still have a small amount left to pay? No worries,
you can cover the rest with the available payment options for your country.

Shipping within the Netherlands: € 3,99

Shipping to Belgium and Germany: € 4,99

International shipping costs are calculated at checkout and depend on the weight of your order.

Orders within the Netherlands, Belgium and Germany over € 70,- qualify for free shipping.
International orders over € 100,- qualify for free shipping.

All products are in stock and shipped from our warehouse in The Netherlands. Depending on the destination, delivery is 2-5 business days, but can take longer for orders outside the EU.

Enjoy fast delivery! All orders placed on working days before 8pm will be shipped the same day.

We work with several reliable couriers such as DHL, DHL Warenpost, BPost, Evri and Colis Privé. When completing your order, you will see which courier delivers your package.

As soon as your order is shipped, you will receive an e-mail with a track & trace code. This allows you to easily follow the status of your parcel.

As soon as your order is received by the courier, you will receive an email with the link to track your Dutchies. This allows you to easily follow the status of your parcel.

Sometimes, packages can experience delays due to unforeseen circumstances. Please check the tracking information you received in your shipping confirmation email for updates.

If there are no updates or if you’re still waiting after the expected delivery time, please contact us with your order details, and we’ll assist you further to resolve the issue.

Wrong color or model, or rather a different length phone chain? No problem! While direct exchanges for a different item aren't possible, you can easily return your product via our online return portal.

If you choose to receive a coupon for your return, you'll receive free return shipping of your package (available only in the Netherlands, Belgium, and Germany) and a coupon for the value of your purchase. You can then use this coupon to place a new order at your convenience.

Please note: If you opt for a refund, or are returning an order from outside the Netherlands, Belgium, or Germany, you will be responsible for the return shipping costs.

You have 30 days to register your return.

Return instructions:

1. Register your return via our online return form by entering your order number and email address.
2. Select the product(s) you would like to return and the reason for the return.
3. Select your return method and complete your return request.
4. Print the return form and shipping label, and you are ready to send it back!
5. As soon as your return has been received and processed, a coupon or refund will be issued.

Important:

• Please return the product with all included accessories and - if reasonably possible - in its original state and packaging. The phone cases can only be returned in the original box.
• Always keep the shipping receipt until the return has been fully processed.  

For more information, see our return policy.

If you have a question about your return, you can always email us via hello@dutchies.com.

We hope that you are completely happy with your new Dutchies. If not, you have 30 days to register your return.

Please note: our return policy as described below only applies to orders placed within the EU.

For orders placed outside the EU:
Returns cannot be processed via our online return form. Instead, please send an email to hello@dutchies.com with your order details and clearly indicate which item(s) you wish to return. We will get back to you as soon as possible and provide a return label. Return shipping costs are at your own expense and will be calculated in advance.

Return instructions (EU orders only):

1. Register your return via our online return form by entering your order number and email address.
2. Select the product(s) you want to return and choose the return reason. In some cases, a photo is required.
3. Select your return method and finalise your return request.
4. Print the return form and shipping label, and you're ready to send it back!

Important:

• Return costs: If you choose to receive a coupon for your return, you'll receive free return shipping of your package (available only in the Netherlands, Belgium, and Germany); otherwise, return costs are for your own expense.
• Return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging.
• Always keep the proof of shipment until the return has been fully processed.
• As soon as your return has been received, we will refund the purchase amount to your account within 3-5 business days.

For more information, see our return policy.

If you have any questions about exchanges or returns, feel free to email us at hello@dutchies.com.

Returns are processed within 5 working days of receipt.

If you have opted to receive a coupon, you will receive the coupon code immediately after processing of your return.

If you have chosen to receive your money back, you will receive the refund within 3-5 business days.
Please note: You will receive the refund via the payment method you have used to place the order.

Some items are excluded from our return policy for hygiene or customisation reasons:

Personalised Dutch Bandoliers: If you have personalised your Dutch Bandolier with letter(s) or charms, it cannot be returned.

Lip gloss: For hygiene reasons, lip gloss cannot be returned

Gift wrapping: Gift wrapping services are non-refundable and cannot be returned.

Screen protectors: Screen protectors can only be returned if the packaging is unopened and undamaged.

All our Dutchies cases are available for both iPhone and Samsung phones. For both brands, we have a large selection of various phone models available.

See the products available for your phone type:

Dutchies iPhone cases
Dutchies Samsung cases

Is your phone type not listed?
This means that we unfortunately do not have any cases available for your phone model. Each case is custom made for the type of phone it is suitable for. Unfortunately, there are so many different phone brands and models that we have not been able to include them all in the collection. We have chosen the most common models.

However, the collection is constantly expanding, so keep an eye on the site or sign up for the newsletter to get the latest updates on new releases!

Yes, unless stated otherwise, all products are finished with genuine, high-quality leather. This ensures that our straps and phone cases not only look great, but are also made to last.

We’ve recently added a denim phone case to our collection as well. Made from 100% cotton, it’s a stylish, vegan-friendly alternative!

For certain telephone models, we have special MagSafe cases that allows you to wirelessly charge your phone.

For optimal performance of this feature, we recommend using an original Apple MagSafe charger.

We do not recommend wirelessly charging your phone with our normal cases, because the card holder blocks this functionality, and since these cases aren't designed for this purpose, it can lead to your phone overheating.

Hand straps
Our hand straps are 32 cm long – perfect for wearing around your wrist or carrying by hand. Stylish and practical!

Crossbody straps (adjustable)
These can be adjusted from 80 cm to 130 cm, so you can wear them exactly how you like.

Tip: Great if you want flexibility between a shorter shoulder style or a longer crossbody fit.

Crossbody chains (fixed length)
Available in three lengths:

➤ 115 cm – Ideal for petite frames or if you prefer your phone to sit a bit higher.
➤ 130 cm – Our most popular length, offering a comfortable fit for most body types.
➤ 145 cm – Perfect for taller people or those who like a looser, relaxed crossbody style.

We always aim for the highest quality, using the best materials and real leather in everything we make. We're constantly working to improve our materials and products.

Unfortunately, we cannot avoid that after intensive and daily use, the rings or leather may slightly discolor.

Therefore, we advise to use the case with care and protect it against scratches from other surfaces. We also advise that you wear your phone with the case facing outwards, to prevent it rubbing against your pants, and thereby damaging the protective layer.

Yes! In Benschop (near Utrecht), we have a small shop at our warehouse/offices, and we would love to meet you in person! Our store hours are 9 AM - 21 PM Monday to Friday, and 10 AM - 5 PM on Saturdays.

Address: Dorp 184, 3405 BJ, Benschop

It is our dream to one day also have a Dutchies shop in Amsterdam, Rotterdam or Paris... But unfortunately, not yet!

We also do have several retail outlets in the Netherlands.

We have a small shop at our warehouse/offices. In Benschop (near Utrecht), and we would love to assist you in person! Our store hours are 9 AM - 4 PM Monday to Friday, and 10 AM - 4 PM on Saturdays.

Address: Dorp 184, 3405 BJ, Benschop

We also have a number of telecom shops in the Netherlands where Dutchies are available, you can find our points of sale on this page.

Would you like to include the Dutchies collection in the product range of your store? If so, feel free to get in touch with us at retail@dutchies.com, and we'll be happy to discuss the possibilities with you!

Yes! We always strive for the highest quality and consciously chose high-quality materials and genuine leather when developing Dutchies. Therefore, we offer 3 months full warranty on all our products.

Note:

• The warranty starts on the day of purchase
• Normal signs of use are not covered by the warranty.

That depends on the policy of the store in question. We therefore recommend that you contact the store where you purchased the item, as they are the party that can grant you a warranty.

They are also available to help you with any complaints. 

Do you have a question, complaint or something else you would like to discuss with us? Send us an email with your order number, a description of the issue, and a photo illustrating the issue. Our email address: hello@dutchies.com.

Damaged or defective item received? Item missing? We are happy to resolve it with and for you!

Send us an email with your order number, a description of the issue, and a photo illustrating the issue. Our email address: hello@dutchies.com.

On weekdays we always try our best to respond within 24 hours. Weekends may take a little longer for us to respond.

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