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Frequently Asked Questions
Can't find your question? We reply within 24 hours on business days.
All frequently asked questionsWhich phone models do you offer cases for?
We offer cases for iPhone and Samsung phones. On our website, you can see the exact iPhone and Samsung models we support.
Can't find your phone model? No worries! It simply means we haven't added it to our collection (yet).
Luckily, we do have gorgeous (phone) bags that pair perfectly with all of our straps and phone chains—so you can still create your ideal set ✨
How many cards fit into a Dutchies case?
The card holder on the back fits two to three cards. For iPhone Pro models, there is less space due to the larger camera, fitting one to two cards.
Does wireless charging work with a Dutchies case?
Unfortunately, wireless charging does not work with our Dutchies cases because the card holder blocks the charge. If you want to use wireless charging, please choose a MagSafe case.
Do all straps fit every case?
Yes, every Dutchies strap, chain, or charm easily clicks onto the case using the two rings, so you can mix and match all collections.
What phone chain size do you recommend
We offer three different phone chain lengths: 115 cm, 130 cm, and 145 cm.
Which length works best comes down to personal preference. The easiest way to check is by using a tape measure to see what fits you best. As a general guide, you can keep the following in mind:
➤ 115 cm – Great for shorter body heights or if you prefer wearing your phone a bit higher up.
➤ 130 cm – Our most popular length and comfortable for most body types.
➤ 145 cm – Ideal for taller people or if you love a looser, more relaxed look.
Prefer an adjustable strap?
We also offer leather Slimline Straps. These are adjustable from 80 cm up to 130 cm, allowing you to customize the fit.
Or go for a 32 cm Phone Charm. This short wrist strap is perfect for keeping your phone safe and stylish on the go. 🩷
What are the shipping costs?
Shipping within the Netherlands is €3.99, and to Belgium and Germany it is €4.99. We offer free shipping on orders over €70 within the Netherlands, Belgium, and Germany.
For international shipping rates, please check our FAQ.
Do my Dutchies come with a warranty?
At Dutchies, we stand behind the quality of our products. That’s why we work with carefully selected, high-quality materials and genuine leather.
Having an issue with your product? Check our FAQ to learn more about our warranty policy.
How can I contact customer service?
Couldn't find your answer in our FAQ? Whether you have a question, a fun idea, or—hopefully not— a complaint, feel free to send us a message at hello@dutchies.com or through our online contact form. We’re more than happy to help!
On business days, we do our best to reply within 48 hours, and we usually do!
There's no need to send your message across multiple channels like Instagram. This keeps everything organized so we can get back to you much faster 🩷
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